frequently asked questions
Cancellation Policy
We understand that sometimes you need to change your appointment. We kindly ask for a minimum of 12 working hours notice of change to or cancellation of your appointment, if not a 100% cancellation fee will be automatically generated and charged. If you do not arrive the full price of your treatment will be automatically generated and charged. Package vouchers are non refundable. A 10% surcharge applies for public holidays. At time of booking please notify our spa therapists of any health conditions which may effect your experience. As Sanctum Spa is extremely popular we encourage you to arrange your treatments well in advance to avoid disappointment.

If you’re lucky to be staying with us for more than 3 days, allow our qualified Therapists to create your personal menu... there is an art to relaxation!!
Meet us at the Spa adjacent to the WATERFALL and above the conference centre. From your room simply dial 1006 or use our internet
booking service.

Opening Hours Our standard opening hours are 10am to 5pm however we do reserve the right to alter these times at any time.

Payment is accepted by amex, visa and m/c.

Suggested Arrival Time We require you to arrive 10 minutes prior to the commencement of your treatment as treatments must finish at the scheduled time. This will allow you to be relaxed and enjoy the energy of Sanctum Spa.

What to wear You may wear whatever is comfortable for you. Throughout your treatment you will be draped with towelling to ensure privacy. Our primary concern is your complete relaxation so please feel free to enjoy your treatment without clothing or wear your own underwear or our disposable underwear. Please do NOT bring your mobile/blackberries with you.

Gift Vouchers Gift vouchers are a very special present for all occasions. For your convenience, credit card payment smay be made by phone and vouchers sent to the recipient.

Package Vouchers These are non-refundable and non-transferrable. All package vouchers must be pre-booked prior to arrival and our cancellation policy applies.

Conferences and Groups Yes Sanctum Spa can create a personal menu for your corporate clients and organise corporate gifts for your next Conference or Function with us in Palm Cove... contact us directly

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